Complaints Process

Don’t agree with our Rating?

We love it when our travellers give us feedback on the properties they have stayed at, both positive and negative. It simply helps us create an even more accurate and consistent Rating Scheme. This then helps guide all the travellers that stay there after you.

A property can have its STAR Rating placed under review if we receive major customer complaints or if the property has undergone major renovations and is awaiting reassessment. If you see a property listed as “Rating Under Review” we recommend you contact them prior to making a booking.

Your first port of call when lodging feedback is your local Auto Club.

	National Roads and Motorists Association Phone: 1300 13 11 22 Web: www.mynrma.com.au
	Royal Automobile Club of Victoria Phone: 13 13 29 Web: www.racv.com.au
	Royal Automobile Club of Queensland Phone: (07) 3361 2832 Web: http://www.racq.com.au
	Royal Automobile Association of South Australia Phone: 1800 630 878 Web: www.raa.net
	Royal Automobile Club of Western Australia Phone: 13 17 03 Web: www.rac.com.au
	Royal Automobile Club of Tasmania Phone: 1300 368 111 Web: www.ract.com.au
	Automobile Association of the Northern Territory Inc Phone: (08) 8981 3837 Web: www.aant.com.au