How are properties assessed?

STAR Rated properties are continually assessed by Official STAR Rating Assessors against more than 200 criteria from three key areas:

1. Facilities & Services
2. Cleanliness
3. Quality & Condition

STAR Rating criteria are ranked according to their importance to the consumer.

During our research, we found that 94% of Australian travellers rate cleanliness as the most important aspect of a STAR Rating and that 90% want a STAR Rating to measure quality.

STARS represent levels of quality, rather than superiority. That means if a property has just one or two stars, it can still be a great place to stay if you are looking for a property with that level of quality.