STAR Ratings Australia

What do STAR Ratings mean?

From 1 STAR to 5 STAR, cleanliness is one thing every STAR Rated property has in common. Any property licensed to display an official STAR Rating must achieve and maintain an overall standard of ‘Good’ or 75% for cleanliness.

A series of guiding principles helps categorise the standard of quality, attributes and amenities expected of each STAR Rating band:

5 STAR Properties typify excellence across all areas of operation. Guests will enjoy an extensive range of facilities and comprehensive or highly personalised service relevant to the accommodation type. Properties at this level will display exceptional design quality and attention to detail.

4 STAR Properties satisfy the varied and discerning needs and wants of their guests. A wide range of facilities is typically complemented by service standards that deliver a unique accommodation experience. Superior design qualities reflect the level of comfort expected by guests.

3 STAR Properties deliver service standards and a broad range of facilities or amenities that exceed above-average accommodation needs. Good quality design and physical attributes are typically fit for purpose and enhance the overall guest experience.

2 STAR Properties provide adequate standards of quality and a moderate range of facilities that are positioned to meet the needs of price-conscious travellers. Services are typically limited to accommodate the independent traveller, but may be available upon request or fee-based.

1 STAR Properties meet acceptable standards of quality and offer basic facilities without compromising cleanliness or guest security. Guests may access fee-based services or facilities upon request.

Half STAR increments indicate modest improvements in the quality and condition of a property’s facilities, amenities and services.