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Properties licensed to display an official Star Rating have been independently reviewed and awarded a Star Rating according to three areas of assessment; quality & condition, cleanliness, and facilities & services. More than 200 criteria are used to determine a Star Rating and have been ranked by Australian travellers according to how important they are to them.
Star Rating bands are easily defined:
Properties that typify luxury across all areas of operation. Guests will enjoy an extensive range of facilities and
comprehensive or highly personalised service relevant to the accommodation type. Properties at this level will
display excellent design quality and attention to detail.
Properties which achieve a deluxe guest experience. A wide range of facilities and superior design qualities is
typically complemented by service standards that reflect the varied and discerning needs of the guest.
Properties that deliver a broad range of amenities that exceed above-average accommodation needs. Good
quality service, design and physical attributes are typically fit for purpose to match guest expectations.
Properties that focus on the needs of price conscious travellers. Services and guest facilities are typically limited
to keep room rates affordable and competitive but may be available upon request or fee-based.
Properties that offer budget facilities without compromising cleanliness or guest security. Guests may access
fee-based services or facilities upon request.
Half Star Ratings Indicate modest improvements in the quality and condition of guest facilities.
832 Wellington Street West Perth Australia 6005