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Star Ratings are about standards – your standards, our standards and the standards expected by your guests.

They are basically a mark of quality, regardless of the number of Stars you have been awarded.

So, if you have a 1 Star Rating, your customers are assured that you have met the standards expected of a quality 1 Star property. If you have a 5 Star Rating, you have met the standards expected of a quality 5 Star property.

This section explains how you can earn a Star Rating for your property. It outlines what we expect before we award a Star Rating and how we assess the standards of your property; it also breaks down the criteria into the different areas of your property so you can ensure you've got all the boxes ticked for the Star Rating you think your property deserves.

To understand how to earn a Star Rating for your property, download a summary of the relevant category below:


Click here to become Star Rated.