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A Focus on Quality

Your official Star Rating is awarded according to how highly you score in three key areas of assessment:

1. Facilities and Services
2. Cleanliness
3. Quality and Condition

A percentage score is calculated for each of these three areas:

percentage score

Your score in each area will be accorded a Star Rating: the lowest score you earn out of the three areas is the Star Rating you will receive.

The table below shows the results for a 4 Star hotel. Note how it achieves excellence for cleanliness and has a superior range of guest facilities, but is rated according to the lowest result – 4 Stars for the quality and condition of guest facilities.