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Primary & Additional Ratings

Primary Star Rating

A Primary Rating is the Star Rating awarded to 60% or more of the accommodation in your property. So:

If your hotel has 60% (or more) rooms that are rated 5 Star and 40% (or less) rooms rated 4.5 Star, you will be awarded a primary Star Rating of 5 Stars.

Conversely, if your hotel has 59% (or less) rooms that are rated 5 Star and 41% (or more) rooms rated 4.5 Star, you will be awarded a primary rating of 4.5 Stars.

Additional Star Rating

An additional Star Rating may apply if you offer different accommodation types or standards in the same property.

If you have a minimum of four rooms or 20% of total rooms that you regard as being of a higher or distinct standard you can have them assessed on their own to earn an additional Star Rating.

Let’s say you offer two room types, ‘Standard’ and ‘Deluxe’:

Of your hotel’s total 20 rooms, you regard 16 rooms (80%) as ‘Standard’ and four (20%) as ‘Deluxe’. You may apply for an additional Star Rating.

Your 16 Standard rooms earn a 4 Star Rating – so your Primary Rating is 4 Stars.

Your four Deluxe rooms, reviewed separately, earn a 4.5 Star Rating – so you can also display an additional Star Rating of 4.5 Stars for this room type only.

Provided a room standard meets the 20% minimum you can apply for an additional Star Rating. An additional Star Rating may also apply where you have different accommodation types or categories available for guest bookings (e.g. motel rooms as well as serviced apartments).

An additional Star Rating will incur extra licence fees.

4Star_Primary_Rating
4.5Star_Split_Rating