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Rating Disputes

 

The Rating Dispute Process

  1. If you disagree with your Star Rating result you can lodge an appeal with your state/territory Star Ratings Australia adminstrator.
  2. Management will work with licensees to resolve the dispute, including an audit of the Star Rating review report, and/or the application of an Allowance and Dispensation to retain your Star Rating.
  3. Unresolved disputes may be referred to the state/territory Tourism Industry Council Board/Committee. An onsite property visit may result, depending on the panel’s deliberations.

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