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To be eligible for a Motel Star Rating your property should meet the following requirements: 
  • Guests must be able to contact a property representative in the case of an emergency, 24 hours a day, 7 days a week. Contact details and phone numbers must be clearly displayed in-room and/or onsite.
  • The property must feature a dedicated reception area and/or service desk for guest arrivals and departures.
  • Bedding (blankets/quilts, sheets and pillow, applicable to local climate) must be provided for all beds and included in the rate.
  • One towel per guest and bath mat per room must be provided and included in the rate.
  • Soap (or dispensed liquid soap) must be provided per guest and included in the rate.
  • Each guest room must include a shower and toilet.
  • Daily housekeeping services are available for all guests.
  • The property offers sufficient on-site car parking for guests (minimum of one car space per 75% of total rooms). Motel properties located within 5km of a capital city CBD must provide one car space per 25% of total rooms.
Click here to download the Star Rating Criteria for Motels.