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Serviced Apartment

To be eligible for a Serviced Apartment Star Rating your property should meet the following requirements: 
  • Guests must be able to contact a property representative in the case of an emergency, 24 hours a day, 7 days a week. Contact details and phone numbers must be clearly displayed in-room and/or onsite.
  • The property must feature a dedicated reception area and/or service desk for guest arrivals and departures.
  • Bedding (blankets/quilts, sheets and pillow, applicable to local climate) must be provided for all beds and included in the rate.
  • One towel per guest and bath mat per unit must be provided and included in the rate.
  • Soap (or dispensed liquid soap) must be provided per guest and included in the rate.
  • Each unit must have its own shower and toilet.
  • Daily housekeeping services are available for all guests.
  • Serviced Apartment properties must offer all guests:
  • Minimum fridge and kitchen sink;
  • Minimum dining setting (table and chairs), and sufficient crockery, cutlery and glassware for each guest; and
  • Minimum of microwave; or one hot plate; or electric frypan (including appropriate utensils).
  • Minimum dustpan/brush and broom or vacuum cleaner in each cabin.
Serviced Apartment
Click here to download the Star Rating Criteria for Serviced Apartments.