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Defining a Star Rating

Whether your property has earned a 1 Star or a 5 Star Rating, your guests are assured of one thing: that you have been independently reviewed according to Australian standards of quality, cleanliness and condition.

Potential guests might use your Star Rating as a quick guide to the level of facilities, amenities and services being offered. They might also use them to get an indication of the associated price point of the property.

But what do we expect within the different Star Rating bands? What do we expect of 1, 2, 3, 4 and 5 Star properties?

The following principles are what we use to define each Star Rating band. You can use them as a guide to the Star Rating which best suits your property. 

Properties that typify luxury across all areas of operation. Guests will enjoy an extensive range of facilities and comprehensive or highly personalised services. Properties at this level will display excellent design quality and attention to detail.

Properties which achieve a deluxe guest experience. A wide range of facilities and superior design qualities is typically complemented by service standards that reflect the varied and discerning needs of the guest.

Properties that deliver a broad range of amenities that exceed above-average accommodation needs. Good quality service, design and physical attributes are typically fit for purpose to match guest expectations.

Properties that focus on the needs of price conscious travellers. Services and guest facilities are typically limited to keep room rates affordable and competitive but may be available upon request or fee-based.

Properties that offer budget facilities without compromising cleanliness or guest security. Guests may access fee-based services or facilities upon request.


HALF-STAR RATINGS indicate modest improvements in the quality and condition of guest facilities.