Star Ratings are your safeguard against 'self-ratings' - properties who have assessed their own quality standards. A Star Rating is determined by more than 200 criteria that have been ranked by Australian travellers according to what is important to them. The rating is independently verified, ensuring customers can have confidence in the rating assigned to each property.
As part of your Star Rating, we also verify your business standards, with properties needing to complete Level One accreditation through the Quality Tourism Framework to ensure the minimum business standards are met.
To apply for a Star Rating:
As you work through the application there are resources and templates to assist, these are available by clicking on the blue question marks.
Once your application is submitted we will review it, and when it is approved you can apply for your Star Rating:
We will complete a desktop review and confirm or return your pre-assessment. Once approved, you will receive a preliminary Star Rating straight away, which you are eligible to use in digital collateral. We will conduct your site visit to confirm your official Star Rating, which may be higher or lower than your preliminary rating. This can then be used in all printed and digital collateral.
Your State Program Managers will be here to assist you through the process.